After-sales services-real technical support that ensures the continuity of your production
At Prima laser we not only sell a machine, but also offer Long-term partnershipIt guarantees you stable operation and continuous non-stop production.
We know that any malfunction of the machine means a loss of time and production, so our after-sales service system is built to ensure quick response and efficient solution.
First: the real warranty
Up to 5 years warranty on some models
Comprehensive warranty for essential parts
Full compliance with the warranty conditions
Clarity in terms of service without complexity
We believe that a guarantee is not a paper, but a practical obligation in front of the client.
Second: installation and operation inside the factory
Our technical team performs:
Installation of the machine inside the customer's site
Full calibration before delivery
Test operation in front of the customer
Official delivery after confirming the efficiency
We guarantee that you will start your production with confidence from the first day.
Third: practical training
We offer comprehensive training that includes:
The correct mode of operation
Setting the settings
Control programs
Safety procedures
Simple regular maintenance
Our goal is for your team to be able to operate the machine with full efficiency.
Fourth: maintenance and technical support
Quick response inside Egypt
Regular maintenance visits
Technical support by phone
Immediate technical guidance when needed
We are working to minimize downtime as much as possible.
Fifth: availability of spare parts
We provide:
Original spare parts
Electronic components
Laser sources
Control systems
Cutting heads
Spare parts are available throughout the warranty period and beyond.